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Delivery Policy

How delivery works after an order is confirmed with Yarlix.lk across serviceable locations in Sri Lanka.

Last updated: 31 July 2026

Yarlix.lk is operated by Nexora Labs (Pvt) Ltd, Jaffna, Sri Lanka.

Coverage

Yarlix.lk is operated by Nexora Labs (Pvt) Ltd, Jaffna, Sri Lanka.

Yarlix delivers to serviceable locations throughout Sri Lanka. If a location cannot be served for a particular order, we will tell you before confirmation.

Estimated delivery

After order confirmation, delivery is normally completed within 1–2 business days. This is an estimate, not an absolute guarantee.

Remote areas, weekends, public holidays, stock movement, weather, courier disruption and other circumstances outside reasonable control may require additional time.

Business days mean Monday to Friday, excluding Sri Lankan public holidays, unless Yarlix confirms otherwise for your order.

Order confirmation

Delivery timing starts after product availability, final price, delivery details and charges are confirmed with you. An inquiry alone does not start the delivery period.

Delivery charges

  • Promotional offers may include free delivery only when that is explicitly stated.
  • During ordinary periods, the customer pays the disclosed delivery charge.
  • The delivery charge must be communicated before order confirmation.
  • Yarlix will not apply unexpected delivery charges after confirmation.

Receiving your parcel

  • Please provide the correct recipient name, telephone number and address.
  • Someone should be available to receive the parcel where possible.
  • Failed delivery caused by incorrect details or unavailability may require a reasonable re-delivery charge. Any such charge will be disclosed before re-dispatch.

Courier damage or loss

Yarlix remains your primary contact if a parcel is damaged, missing items, or incorrect on arrival. Risk language here is balanced: we do not transfer all courier risk to you immediately at dispatch.

  • Inspect packaging where practical when the parcel arrives.
  • Report visible damage, missing items or incorrect items promptly.
  • We may request photographs of the packaging, label and product where reasonably necessary.
  • We do not impose an absolute deadline that automatically removes legal rights you may have.
  • Yarlix will investigate with the courier and offer an appropriate remedy based on the evidence, product condition and applicable rights.

For return and refund options after delivery, see the Returns and Refunds Policy.

Contact

For questions about this policy, contact Yarlix.lk operated by Nexora Labs (Pvt) Ltd.