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Returns and Refunds Policy

How to request a return or refund after delivery, including eligible reasons and the inspection process.

Last updated: 31 July 2026

Yarlix.lk is operated by Nexora Labs (Pvt) Ltd, Jaffna, Sri Lanka.

Request period

Yarlix.lk is operated by Nexora Labs (Pvt) Ltd, Jaffna, Sri Lanka.

Customers should request a return within 7 calendar days after delivery.

This period does not remove any rights that cannot lawfully be excluded.

Eligible reasons

Return requests may be made for reasons such as:

  • Wrong product supplied
  • Product damaged during delivery
  • Material difference from the confirmed product description
  • Product defective when delivered
  • Another applicable consumer right

Change-of-mind returns

Change-of-mind returns are not automatic. They may be approved when all of the following apply:

  • The request is made within 7 calendar days after delivery
  • The product remains unused
  • The product has not been activated or registered
  • Original packaging is complete and reasonably undamaged
  • Accessories, manuals, gifts and promotional items are included
  • Proof of purchase is available
  • The product has no customer-caused damage
  • The return is commercially and hygienically reasonable

When a return may not be available

A return may not be available in circumstances such as:

  • Used or activated items that cannot reasonably be resold
  • Customer-caused physical, liquid or electrical damage
  • Missing accessories or significant packaging damage caused after delivery
  • Removed or altered serial labels, subject to applicable rights
  • Custom-ordered or specially sourced items where that restriction was disclosed before confirmation
  • Hygiene-sensitive products after opening where that restriction was disclosed before confirmation
  • Other product-specific restrictions clearly communicated before order confirmation

A product-specific restriction must not override statutory or non-excludable rights for a wrong, damaged, materially misdescribed or defective item.

Return process

  1. Contact Yarlix through an approved contact channel.
  2. Provide proof of purchase and a description of the issue.
  3. Provide photographs or video where reasonably required.
  4. Wait for return instructions before sending anything back.
  5. The product is inspected after it is received under those instructions.
  6. Yarlix communicates approval or a reasoned rejection.
  7. Any approved remedy is then processed.

Please do not return goods without confirmation and return instructions.

Return delivery charges

  • Yarlix covers reasonable return or delivery costs when the accepted return results from a Yarlix error, courier damage or an eligible product defect.
  • For an approved change-of-mind return, the customer may be responsible for delivery costs.
  • Any deduction will be explained before processing where applicable.

Refunds

  • Approved refunds are made through bank transfer.
  • Refunds are normally processed within 7–14 business days after return inspection and approval.
  • Bank processing may add time outside Yarlix’s direct control.
  • We do not promise an instant refund.
  • Do not post bank-account details publicly. Sensitive refund information must be exchanged through an appropriate private channel.

Repair or replacement may be offered as an alternative only when agreed with you and appropriate to the issue. Warranty claims after the return window may also be handled under the Warranty Policy.

Contact

For questions about this policy, contact Yarlix.lk operated by Nexora Labs (Pvt) Ltd.